If the event is not available on this website contact us by e-mail or telephone. Once we have reached a mutual understanding on the package you are looking for we will send you payment details by e-mail, or it will be added to our webshop for others to join. In some cases we would send the actual invoice as a PDF file for your accounting. That invoice would include all the necessary payment details, the same way as would an e-mail.
Telephone number for queries: + 358 (0) 400 411992
A text message is also possible when you do not have access to the internet or an e-mail account.
Valid booking requires payment: We request a 50% prepayment for a binding booking, and the rest of the total should be paid in advance of the tour or service. Cancellations not later than 14 days will give you the right to get your 50% reduced with 20% or a minimum of 50 euros or the full amount if the agreed total is less than that 50 euro. Cancellations later than 2 days before will give us the right to retain and charge you for the full amount.
If you pay against an invoice then using the reference number or the invoice number would be sufficient. If you pay against an e-mail then we would normally instruct you to specify participant name(s) and dates for the event.
Place a reservation and pay to book: We prefer that you register to our website. The information you provide will be used to communicate important information related to your booking. It will also be the details we can use for communicating other important issues. The events to book to are listed in the calendar. The booking will be valid only after our receipt of your payment as specified above.
By registering for an activity, you accept the following terms and conditions
The booking is made by paying the booking confirmation fee or registration fee. The booking confirmation fee is specified for each activity, and is for multiday events usually at least 50% of the total fee, for shorter activities 100% of the total fee. Until bookin is made, other earlier and later registrations paid in time will take priority over unpaid registrations.
2. INFORMATION RESPONSIBILITY AND INSURANCES
Paddlingsfabriken lists each activitys skill level requirements and requirements regarding physical fitness. If unclear, the participant must always check with Paddlingsfabriken, that possible health issues, skill restrictions or physical conditions does not interfere with participating in the activity. This way Paddlingsfabriken is also able to alter the activity if possible, to ensure a nice and safe time for everyone.
Paddlingsfabriken reserves the right not to accept a client to an activity or part of an activity, if the guide concludes that the person is not physically fit or does not have the needed skills for the activity in question. If this unfortunate situation would occur, Paddlingsfabriken refunds the client according with the policy 5c below.
Paddlingsfabriken holds a liability insurance for accidents caused by the company. However, Finnish legislation does not allow a company to hold an insurance towards accidents or injuries to the client or the client's belongings that are not caused by the company. It is therefore the client's responsibility to ensure that you hold a travel insurance or alike that covers outdoor activities like kayaking.
Kayaking equipment is rented out only to persons that have the required technical and safety skills to paddle in an dynamic environment. These skills include kayak rescues, understanding of weather and cold water, kayak handling techniques and basic navigation skills. If you are unsure about your skills, please ask before renting - we are happy to offer you a basic kayak safety course before letting you out on your own. The client is responsible for any damages to the equipment during the rental periord, and will be charged for repairs and replacements should such occour. The equipment should be cleaned before returned.
4.CANCELLATIONS MADE BY CLIENT
A cancellation made by the participant gives the right to the following returns from the part of the payment, which has not caused Paddlingsfabriken irrevocable fees:
a. Courses and activities arranged in Finland
• more than 15 days before the start of the activity: 70% return
• more than 7 days before the start of the activity: 35% return
• less than 7 days before the start of the activity: no return
b. Courses and activities arranged outside Finland
• more than 30 days before avtivity: 70% return
• more than 15 days before activity: 35% return
• 15 days or less before activity: no return
Because of the administrative work in connection with bookings, an administrative fee of 25€ is not refundable upon cancellation.
If the participant choses to leave the activity earlier than planned, this does not entitle to a return.
5.CANCELLATIONS MADE BY PADDLINGSFABRIKEN
a. Environmental conditions
In situations like dangerous weathers, injuries to the guide or other force majeure situations, Paddlingsfabriken does the utmost to alter the activity in a way making it possible to still do the activity on another place, with another guide or alike. However, in extreme cases, Paddlingsfabriken could be obliged to cancel an event with short warning. In this case, Paddlingsfabriken offers another similar activity to the customer without a new charge, or if this does not work for the customer, makes a money return for the activity.
b. Group size
Paddlingsfabriken will do its utmost to arrange all marketed activities, but reserves the right to, if needed due to economical reasons, cancel guided group activities with a duration of two days or more, if the amount of clients that have booked the activitiy does not exceed two persons seven days before the activity. If a cancellation is made, the persons booked for the activity are notified at the latest six days before the trip, and a full refund is made. Note however, that this has never happened yet.
c. Activity not in line with client's abilities
In the unfortunate event that Paddlingsfabriken's guide determine that a client does not meet the physical requirements or the skill level requirements of an activity on site and therefore is at risk of serious injury and / or will not make it possible for the rest of the group to go on with the activity as planned, Paddlingsfabriken needs to cancel part of or the whole participation in the activity for the client. A refund for the remaining part of the activity is made only if the participant has correctly informed Paddlingsfabriken about restrictions in physical or skill abilities prior to the activity.
The purpose and use of the data:
a. Needed data is collected and stored for arrangements of the activity. This data includes the customers name, email address and any further details needed for the activity which might include, but does not always include all of, the followings: activity the customer has registered to, postal address, phone number, age, weight, height and health issues. These details, except name and email address if conditions in b) below apply, are destroyed direcly after the activity in question.
b. Data for sending out newsletters about similar activities to the customer if the customer choses to opt in for this. This data only includes name and email address. The customer can chose to unsubscribe from the newsletter at any time by using the link in the newsletter, in which case the information is destroyed automatically.
c. Data from customers in Paddlignsfabriken's web shop is stored to make the order and guarantee process possible as follows: Name and email address of customers and physical products bought or enquired about. Enuiries are destroyed one month after having been done. The name and email address of the customer for completed buys is stored along with product details for guarantee purposes, these details will be destroyed upon request.
Paddlingsfabriken collects and stores needed information on a Finnish server with SSL encrypted and password protected connection. No information is forwarded to third party or outside EU and EU's economical region, and only the guide for the activity and the person handling bookings have access to the data. For technical reasons, the server administrator has access to raw data stored on the server, but is prohibited from use and distribution of private data in all ways.
Everyone customer has the right to check what data is stored about him- or herself. Enquiries about stored data, corrections to the data or removal of data should be sent to info (ät) paddlingsfabriken.fi . If a customer data is in the customers view in any ways misused, we strongly hope for you to contact us. It is also possible to contact the surveilling authority, the Finnish Data Protection Office.